Responsible Gaming

Gamble responsibly

Gambling can be enjoyable when it remains within your personal limits. It also carries a risk of financial loss and, for some people, can lead to significant personal, emotional or relationship difficulties. Rocket Spin Casino encourages all players to make informed decisions and to consider how gambling fits within their wider budget and lifestyle.

Only gamble with money set aside for entertainment after essential costs have been covered. Never use money needed for rent, bills, food, education, healthcare or other important commitments. Do not borrow money, use credit to chase losses or gamble with funds belonging to another person.

• Decide how much time and money you can afford to spend before you start.
• Treat deposits and losses as entertainment costs, not investments.
• Keep track of your gambling activity and review it regularly.
• Take regular breaks and avoid playing when tired, upset, angry or under the influence of alcohol or other substances.
• Do not chase losses by increasing your stakes or extending your playing session.
• Avoid gambling as a way to escape stress, loneliness, financial pressure or other problems.
• Never ask another person to gamble on your behalf or share access to your account.
• Do not gamble if you are under the legal gambling age or if gambling is not lawful where you are located.

Gambling outcomes are determined by chance and previous results do not predict future results. A winning streak does not make a future win more likely, and a losing streak does not mean that a win is due. There is no reliable strategy that guarantees a profit.

Practical tools for safer play

Using limits can help you stay in control. Depending on the features available to you, you may be able to set deposit, wagering, loss or session limits. A limit should be chosen before you begin gambling and should reflect what you can comfortably afford. Check the relevant account settings or responsible gambling options to see which controls are available.

Set a budget and time limit

Decide your maximum spend and playing time in advance. Keep a separate record of deposits, withdrawals and losses so that your gambling activity is clear. Consider using a calendar reminder to review your limits and account activity. If you reach a limit, stop gambling rather than trying to continue through another payment method or account.

Take a break

A temporary break can be useful if gambling is becoming more frequent or difficult to manage. You can request a period of account restriction or suspension where that option is available. During a break, remove gambling applications, avoid promotional communications where possible and ask someone you trust to support your decision.

Consider self-exclusion

If you are concerned that you cannot control your gambling, self-exclusion may be appropriate. Self-exclusion is a formal request to prevent or restrict access to gambling services for a chosen period or until further review, subject to the applicable process and requirements. It should not be treated as a temporary cooling-off period. Before requesting self-exclusion, withdraw any available balance in accordance with the applicable account and verification procedures, and do not attempt to open or use another account.

Account controls are intended to support safer gambling, but they cannot remove every risk. You remain responsible for making honest decisions about your gambling and seeking assistance when needed. If a control does not work as expected, stop playing and contact the relevant support team through the available account or website channels.

Recognising signs of gambling harm

Gambling harm can develop gradually. You do not need to wait until a serious problem occurs before asking for help. Consider taking action if gambling is affecting your money, work, study, health, relationships or daily responsibilities.

• Spending more time or money gambling than you planned.
• Trying to win back money that has been lost.
• Increasing stakes to achieve the same excitement.
• Feeling restless, irritable or anxious when you try to stop.
• Hiding, minimising or lying about gambling activity.
• Borrowing money, selling possessions or missing payments because of gambling.
• Using gambling to cope with stress, sadness, boredom or other emotions.
• Neglecting work, study, family, friends, sleep or personal care.
• Feeling guilt, shame or distress after gambling but continuing to play.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A qualified gambling counsellor can help you understand what is happening and develop practical steps. Support is available even if you are unsure whether your gambling is a problem.

Supporting someone else

If you are worried about a friend or family member, choose a calm time to talk. Explain what you have noticed without judging or blaming them, listen to their concerns and encourage professional support. Avoid giving or lending money to cover gambling losses, and protect shared finances where appropriate. You can seek advice for yourself as well; you do not need to be the person gambling to ask for help.

Help and player protections

Australian players can seek confidential advice from gambling support services operating in their state or territory. These services may offer counselling, financial guidance, family support, referrals and information about self-exclusion or other available protections. Search for an official Australian government or state and territory gambling support service, or speak with a qualified health professional.

If gambling has contributed to immediate financial, emotional or personal danger, seek urgent assistance from emergency services or a crisis support service in your area. If you feel at risk of harming yourself or someone else, contact emergency help immediately and move to a safe place.

Rocket Spin Casino may apply account checks, activity monitoring, age and identity verification, payment controls and other measures intended to support lawful and safer gambling. These measures do not guarantee that gambling harm will be prevented. Players should use the available controls, provide accurate information and respond to responsible gambling enquiries.

We may restrict, suspend or close an account where required by law, our applicable terms, responsible gambling concerns, identity or age checks, suspected fraud, payment issues or other compliance obligations. Any account action is subject to the relevant rules and procedures. Promotional messages can also be limited or stopped where an appropriate preference or exclusion request is made.

This page provides general information and is not medical, financial or legal advice. Gambling laws, support options and account features may vary according to your location and circumstances. Please review the applicable terms, privacy information and safer gambling settings, and obtain independent advice when required.

The safest decision for some people is not to gamble. If gambling no longer feels enjoyable or remains within your control, stop playing, use the available account restriction options and seek support as soon as possible.