Privacy Policy

Information we may collect

When you use Rocket Spin Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information we handle depends on how you use the site, the services available to you and the checks that may be required before or during play. You may choose not to provide certain information, but this can affect our ability to open or maintain an account, process transactions, provide support or meet our obligations.

Account and contact details

This may include your name, date of birth, residential or contact information, username, account preferences and information you provide when registering or updating your account. We may also keep records of messages, requests and other communications between you and our support team.

Verification and identity information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This can include copies or details from identity documents, proof of address, information about the source or use of funds where appropriate, and records of checks completed through suitable verification providers. These checks can help prevent fraud, account misuse, money laundering and other prohibited activity.

Payment and transaction information

We may collect records of deposits, withdrawals, wagers, winnings, charges, payment methods and transaction status. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without receiving or storing all of your full payment details.

Technical, device and usage information

When you browse or use the website, we may receive information such as your IP address, browser type, device type, operating system, language settings, approximate location, login activity, pages visited and interactions with the site. We may also record information about account security events, game activity and technical errors. This information helps us keep the website functional, investigate incidents and improve the player experience.

Cookies and similar technologies

We may use cookies and similar technologies to remember settings, keep you signed in, support security, understand website usage and help deliver relevant communications where permitted. Some cookies are necessary for core website functions, while others help us analyse performance or improve services. You can manage or block cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

How and why we use information

We use personal information for purposes connected with providing and managing the casino service. We seek to use information that is relevant to the purpose and to avoid collecting more information than reasonably necessary. Depending on the circumstances, information may be used for the following purposes:

• Creating, administering and securing your player account.
• Providing games, account functions, customer support and other requested services.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age, eligibility and account ownership.
• Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks.
• Investigating suspicious, unlawful, prohibited or abusive activity.
• Communicating with you about your account, transactions, security, service changes and support requests.
• Sending marketing messages where permitted and where you have given the required choice or consent.
• Monitoring and improving website performance, usability, products and internal processes.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
• Establishing, exercising or defending legal rights and managing business risks.

We may use information on the basis of providing a service you request, meeting legal obligations, protecting the security and integrity of the platform, pursuing legitimate operational interests, or obtaining consent where consent is required. If you receive promotional communications, you can use the available unsubscribe option or contact us to withdraw your marketing consent.

Sharing information

We may share relevant information with service providers that help operate the website and account, such as payment, identity verification, fraud prevention, technology, security, customer support, analytics and communications providers. These providers should only handle information for authorised purposes and according to appropriate instructions or agreements. Information may also be disclosed where necessary to comply with a valid legal request, protect players or the public, investigate suspected wrongdoing, enforce applicable terms, or protect our rights and property.

Some service providers or recipients may process information in countries outside Australia. Where information is transferred or accessed across borders, reasonable steps should be taken to protect it and to support appropriate handling. We do not sell personal information as a general business practice.

Security, storage and retention

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication, monitoring, secure communications and procedures for handling security incidents. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should also protect your login details, use a secure device and tell us promptly if you suspect unauthorised access.

We keep personal information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, we may securely delete it, anonymise it or place it beyond active use, subject to technical and legal requirements.

Your responsibilities

Please provide accurate information and update it when it changes. You should not share your password or allow others to use your account. If you provide information about another person, you should have permission to do so and should ensure they understand how their information may be handled. We may need to verify your identity before completing a request or changing important account details.

Children and age-restricted services

The casino service is intended for people who meet the applicable minimum age and eligibility requirements. We do not knowingly seek to collect information from people who are not permitted to use gambling services. If you believe a person who is not eligible has provided information or accessed an account, contact us so the matter can be reviewed.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to reasonable exceptions, including where retaining or using information is required for legal, security, fraud-prevention or dispute purposes. We will handle requests fairly and may ask for information needed to confirm your identity.

• Access: request details about the personal information we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete, outdated or misleading.
• Deletion: request deletion of your personal information where it is no longer needed or where a valid deletion right applies. Some information may need to be retained.
• Marketing consent: withdraw consent to marketing communications at any time. You can also unsubscribe using the method included in a message.
• Restriction or objection: in suitable circumstances, ask us to limit or stop certain processing, subject to our legal and operational obligations.

To exercise your data rights, ask a question about this Privacy Policy, or make a privacy or data-handling request, contact support@rocketspincasino.best. Please describe your request clearly and include enough information for us to locate the relevant account. Do not send unnecessary sensitive documents or payment details by email. If verification documents are needed, we will explain the appropriate process.

We aim to respond within a reasonable timeframe. The timing and outcome may depend on the nature of the request, the information involved and any legal obligations that apply. If we cannot complete a request, we will generally explain the reason and identify any available next steps.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The current version will be made available on the website, with the date or other notice used to identify an updated version where appropriate. You should review this page from time to time. Continuing to use the website after an update may indicate that you have read the revised Policy, subject to any consent requirements that apply.